Frequently Asked Questions
Have a question about Aquarius Casino Resort? Odds are it’s been asked before. Please browse our Frequently Asked Questions below, and if you don’t find the answer you’re looking for, contact us and we’ll be happy to assist you.
Does Aquarius Casino Resort charge a resort fee?
Aquarius Casino Resort charges a $21 daily resort fee + tax.
Resort Fee includes: 2 bottles of water received at check-in, entrance to the resort pool, entrance to the fitness center, unlimited local and 800 telephone calls, free valet and self parking. P
Does Aquarius Casino Resort allow marijuana smoking on its premises or in its hotel rooms?
No, although Nevada law allows recreational marijuana usage in certain limited locations, the Aquarius does not allow recreational marijuana usage in its hotel rooms, casino or public spaces.
What types of discounts does the Aquarius Casino Resort offer?
Aquarius Casino Resort offers a discount of 10% to all True Rewards® members. We also accept AAA membership cards; show your card at check-in to receive your 10% discount.
Can I make changes to an existing reservation via email?
No. You can make changes to an existing reservation by calling 800.662.5825.
How can I get a room rate?
You can visit our website AquariusCasinoResort.com for the most current rates and availability or by calling our Reservations department at 800.662.5825.
What types of amenities are in each room?
All guest rooms offer a flat screen television, coffee maker, hair dryer, iron & ironing board, refrigerators and WI-FI.
Do you have safety deposit boxes?
Yes. Aquarius Cage has safety deposit boxes available free of charge.
How can I obtain a copy of my bill from a past stay? Who should I contact regarding a discrepancy on my bill?
Please contact Accounts Receivable at 702.380.7675.
How many guests do you allow per room?
Maximum occupancy per room is four (4) guests.
How do I apply for Casino Credit? Can I sign up before I arrive on property?
Casino Credit is easy to apply for and in most cases can be approved in less than two days for first-time casino credit applicants, and just a few hours for applicants with previously established casino credit records. Applications can be faxed or mailed to guests and are also available on the Aquarius website. Contact the Casino Cage at 702.298.5067 or toll free at 888.528.4454 for more information. View application
What is the pool temperature, hours and location?
Our pool is located on the Aquarius Riverwalk with amazing views of the Colorado River. The pool opens at 7am and closes at Midnight. Adult only (18 years and older) hours are from 9pm to Midnight. The average pool temperature is in the mid 80's. The River's Edge outdoor bar serves everything from margaritas and pina coladas, to beer and wine, to soda and water including hamburgers, hot dogs, wraps and salads. River's Edge is open 7am to Midnight.
What time is check-in/check-out?
Check-in 3pm • early check-in $20+tax (Subject to availability)
Check-out 11am • late check-out until 3pm $30+tax (Subject to availability)
Does Aquarius Casino Resort have a business center to assist guests with business or personal needs?
We do not have a business center but the Front Desk offers services for faxing, copying, and shipping.
Does Aquarius Casino Resort have handicap accessible rooms?
Yes. We have handicap accessible rooms on each floor in each tower. Each room is near the elevator and is designed with the additional accessible amenities, including an open-frame bed, lowered peephole and door latch, and accessible bathroom. Shower chairs, toilet seat risers, audible door knockers, and TDD devices available upon request.
Does your hotel provide wheelchairs?
You can rent a wheelchair or motorized scooters through Desert Medical Equipment. Please click here for more information.
Do you offer laundry service?
Can I pay for my room with cash or do I need a credit card?
We can accept cash at the time of check-in for the room and tax. A valid credit card must be presented upon check-in and a $50 per day charge is authorized to cover incidentals.
Does the Aquarius Casino Resort provide boat or RV parking?
Yes. Boat and RV parking is available in the parking lot in front of the parking garage and the lot directly across the street in front of the mall.
Does Aquarius Casino Resort provide handicapped parking?
Yes. The parking spaces can be found either in the parking garage or at the front entrance behind the valet booth.
Can I pre-arrange to have flowers or a bottle of champagne sent to a guest room prior to arrival?
You can order flowers through local florists:
Bullhead City Florist at 928.762.8200
Tumbleweeds Florist at 928.754.4949
The Perfect Touch Florist at 928.763.1177
The flowers will be delivered to the Bell desk and the Bellman will deliver them to the room. We have a variety of special amenities available such as champagne. To place an order, contact our Catering department at 702.298.5111 ext. 406.
I got home and found a gaming voucher. How can I collect my winnings?
If you have left the property and did not redeem your slot payout tickets, they can be redeemed by mail. All gaming vouchers are good for 30 days.
Send the unredeemed voucher to:
Aquarius Casino Resort
Attention: Controller's Office
1900 S. Casino Drive, Laughlin, NV 89029.
I am coming to your area for a month. Can I get a rate for that length of time?
All reservation rates are based on occupancy; rates vary daily. To determine what rates are available, contact our Reservations department at 800.662.5825.
Can I purchase an Aquarius gift card?
Yes. You can purchase an Aquarius gift card by stopping at the Front Desk at Aquarius Casino Resort or by calling 702.380.7777.
Can I join your True Rewards loyalty program prior to my arrival?
No. Please present your ID in person at our True Rewards Center upon arrival. For more information, visit: truerewards.com
Do your televisions have ability to hook up a gaming console?
Yes. Guest must bring their cables.
Can I request a donation from Aquarius Casino Resort?
Yes. Please send your request on company letterhead including date of the event to:
Aquarius Casino Resort
Attention: Cyndi McAdams c/o Aquarius Community Connections
1900 S. Casino Dr., Laughlin, NV 89029
Email: [email protected]
Does Aquarius Casino Resort have child care?
No. You can contact the Laughlin Chamber of Commerce at 702.298.2214 for more information on local child care.
Do you have playpens or cribs available?
Yes. Please contact Housekeeping upon arrival. We have a limited supply and are available on a first come, first served basis. There is no charge.
Does Aquarius Casino Resort allow pets?
Aquarius Casino Resort allows certified service animals only. There are a
number of local doggy daycare companies in the area. You can contact the Laughlin Chamber of Commerce at 702.298.2214 for more information.
Can you have a rollaway bed brought to your room?
Yes. Rollaway beds are available at the time of check-in and have a daily charge of $11.20.
Can I have a refrigerator brought to my room?
All of our guestrooms are already equipped with refrigerators in them.
Does my room have Internet?
Yes. Free wireless high-speed internet is complimentary up to 1 Mbps for unlimited devices.
An enhanced service option is available for $9.99 for up to 5 Mbps for up to 3 devices for 24-hours.
What is your cancellation policy?
We require a 72-hour notice for any cancellations.
Does Aquarius Casino Resort offer transportation from Las Vegas or Phoenix?
Aquarius Casino Resort does not offer transportation. There are two shuttle services available:
Vegas Airporter – 888.948.3427
Tri-State Super Shuttle – 928.704.9000 ext 101
Are there any restaurant discounts?
Yes, with your True Rewards card. You can get a 10% discount at participating restaurants when paying the check in full with points.
Does your hotel offer a workout facility?
Yes. Our Fitness Center is located by McDonald’s®. It is open 24 hours, seven days a week and is available free to hotel guests. Hotel guests swipe their room key for entrance.
What are your players club level benefits?
Please visit truerewards.com for information on True Rewards.